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Shipping Information
ONE PRICE SHIPPING COST - $7.95 per order To all orders shipped in the Continental United States, Alaska, Hawaii, APO/FPO and the US possessions and territories We
ship to members of the (Other than that, we do not export outside the US. Sorry.) A common question is "How long do I have to wait for my order?" We ship all orders as quickly as possible. We do not collect on the credit card purchase until we ship the order out, so our customers are never charged before they have an expectation of receiving it. We have the largest assortment of license plates and license plate frames on the Internet. We ship orders that are in stock usually within 2-4 business days (custom products take a little longer). Although we make every effort to have everything in stock all the time, we sometimes experience "runs" on certain products. In most cases we can get the product from our suppliers in less than 7 days. We order from our many suppliers at least once a week and can usually have most products in stock within 10 days. If an order includes something we are expecting in within that 10 days, we will delay shipping the order until the order can be shipped in it's entirety. If the delay will be longer than a week, we will ship what is in stock and only charge for what is being shipped. At this time, we can not track backorders. To make ordering easy, we have adopted a "one price" shipping cost for all orders shipped within the United States, including Alaska and Hawaii. We ship our orders via Priority Mail offered by the United States Postal Service. Shipping via Priority Mail is supposed to mean orders receive faster service by the post office. Shipping time from our offices in Florida to California average 3-4 days in most cases, although we have seen it take as many as 5 days. In answer to the question, "How long do I have to wait for my order?" the bottom line is anywhere between 6-14 days. (If you want to know the status of your order, email us at info@licenseplatesonline.com with your name and your order number and we can tell you when you can expect delivery.) In over 10 years of online sales, we have only lost sixteen (16) orders by the post office (contrary to the claims of other retailers that the post office is not efficient). Most delivery problems are caused by insufficient or incorrect information supplied to us by customers, so please make sure you fill out the shipping address completely. (If you are shipping to your office, don't leave out the name of your employer. The post office may not deliver to "Fred Jones" because they know the addressee is the "Acme Corporation"). Also keep in mind the security of the delivery site. We have seen cases where neighbors have picked up orders meant for our customers. It was taken because the order went to a common area - an unsupervised room where residents of an apartment complex could get mail that wouldn't fit in their box. Unfortunately, anyone was able to pick up anyone else's packages and there wasn't any control. This is not the ideal shipping address. Consider sending it to a friend or relative's address if security is an issue for you. We have found Priority Mail is priced reasonably and provides the level of delivery we want to offer. No one wants to spend more on postage than they do their order, but because our products are priced so low, it is possible. (Of course, we recommend ordering more so your shipping cost per unit is reduced.) We have found this shipping policy is fairest for all. Over the years, we have noticed that sometimes after placing orders, customers come right back for the "thing they forgot". We watch for this and if two or more orders are placed by a customers within 24 hours, we usually combine the orders and ship them together. This can only be accomplished if we a) haven't shipped the first order yet, and b) that we happen to catch it before it ships. This reduces our customers' shipping costs. Of course, this only applies when the orders have the same shipping addresses and if the customer uses the same name and address on both orders. When we can combine orders and we have already collected credit card payments before we notice the duplication, we will issue a refund to the customer as quickly as possible. If we can catch it before we collect our credit card payments, we will remove the shipping charge from any subsequent orders. Either way, the customer will only be charged once for shipping. Unfortunately we do not offer shipping outside the United States. We have tried it in the past, and because costs are so high and reliability is so low, we had to stop. If you have any other questions regarding our shipping policy, please feel free to email us at info@licenseplatesonline.com . Thank you for this opportunity to serve you. |
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