Return Policy and Customer Satisfaction

Our customer service is based on customer satisfaction.  Rest assured that if we make a mistake, we will fix it at no cost to the customer.  We process thousands of orders every year, and mistakes are bound to happen.  We are still made up of hardworking people, not computers picking and processing orders.  We have an excellent customer satisfaction rate in over 15 years of business, over 5 years online.  Remember, if we make the mistake, we pay for everything.

SOME DESIGNS MAY VARY FROM WHAT IS SHOWN

Some merchandise (particularly team merchandise) styles vary and we try very hard to keep up with the changes on our web site.  For instance, a particular team may authorize two different versions of their embossed aluminum team license plate.  We will try to offer both, but sometimes the products move too fast, to make the changes before we start shipping the new product.  Sometimes we only picture one plate, because we don't know what the team will make available at any given time.  Since we carry almost all teams for the major professional sports, we try to keep up with the over 450 licensed products and over 2600 online products we carry.  To help keep our low prices, we reserve the right to substitute a product of similar style, depending on availability.  If it is important that you receive the product exactly as pictured, please email us to check availability after you order it.  (If it's not available, we can cancel your order at no cost or obligation to you.)

If you receive a product that has been substituted and are not happy with the substitution, please email us and we will try to honor your request.  Because the teams ultimately control what is available, we will let you know if the product you expected is still available.  If it is still available, we will ship the replacement product within one business day of receiving the substituted product from you.  If the product you wanted is not available and you do not want the substitution, we will issue you a refund on the purchase price after receiving the originally shipped product in new, unopened condition.  If a customer emailed us their preference at the time they ordered and we did not ship the correct product, we will pay the postage for the return of the item received in error.  If the customer did not email us with their preference when the product was ordered, the customer is responsible for return shipping costs.  We will pay all shipping costs for replacement products we send, but are unable to refund shipping expenses on orders already sent. 

WE ONLY SELL NEW MERCHANDISE

We only sell new, unused merchandise.  You will never receive a product from us that has ever been installed or used.  We sometimes run scratch and dent sales, and merchandise sold scratch and dent or clearance are sold "as is".  Every effort is made to advise our customers they are purchasing something that may have a few imperfections and what those imperfections are by having accurate descriptions of our products.  By virtue of shipping and handling, some products get scratched, even though the original plastic wrapper or bagging is not broken.  We carefully inspect all merchandise before shipping and do not ship anything we consider to be "excessively scratched".  If you receive a product you feel is not up to your standards, please email us.  We can improve, only if we know a problem exists.

WARRANTY

Our license plates and frames are designed for novelty use and are not authorized to replace state or county issued license plates.  We suggest our customers check with state, county or local law enforcement prior to ordering to ensure our products can be legally displayed on motor vehicles.  License plates are designed for states that do not require a front license plate, and license plate frames should be checked to ensure they do not cover the registration sticker that is required on many state issued license plates.  We make no claim, whether expressed or implied, that our products are allowed on motor vehicles in every state.

Our products are sold with a warranty against manufacturer's defects for 14 days from the date of purchase. 

We have different quality standards depending on the type of product sold:

Hand painted airbrush license plates:  Because many of our license plates are hand painted, they may contain what some may consider "irregularities."  It may be a minor paint run, paint overlap, or other such minor imperfection.  On individually hand-made plates, these are considered normal and characteristic of an authentic, hand made product.  If the imperfection affects the appearance of the license plate, we will not ship it out!  If the run is a large paint splotch and would make the license plate look like a "second", we will not sell it.  We take great pride on the quality of product we sell.

Machine or computer painted airbrush license plates:  We hold these plates to a higher standard, since the "human factor" has been removed.  These plates should have fewer runs or paint imperfections.

Many license plates look different under incandescent or florescent lights when compared to when it is mounted on the vehicle.  Extremely small imperfections will disappear when the plate is viewed as if it were mounted on a vehicle.  We always recommend customers place the plate (or frame) where it is to be mounted before removing from the clear plastic wrapping, just to get a feel for what it will look like.  This is also a good time to inspect the product for imperfections that may require our attention.

Normally we don't issue refunds - we usually make the customer happy with the product they want.  If a customer receives a product they feel is defective, email us.  We will provide a return authorization number to the customer and replace the product with the following conditions:

• Depending on the item and the amount of damage, we may request the defective/damaged product be returned to us.

• We will provide an exact replacement product when possible.

• If item has been discontinued or no longer available, we will email the customer so we may exchange it for a similar design or style, or issue a refund.

When returning any product, please remember:

• All returned products be in the original, unopened, clear wrapper.  Open merchandise is not returnable.

• The post office has instructions to return merchandise to the sender that does not have a return authorization number, so make sure the authorization number is clearly marked on the front of the package.

• Product must be returned to us properly packed.  We cannot extend refunds on products that are returned by customers if the product is received as damaged.  Customer has the responsibility of returning undamaged products to us, just as we have a responsibility to ship undamaged products to them.

• Purchase of insurance is recommended to prevent any discrepancy on returned products.

If the reason for the return is our fault:

• Customer is responsible for shipping costs to return the product to us.  We recommend the U.S. Post Office, either Priority Mail or 1st Class Mail and suggest the purchase of insurance on all merchandise returned to us.

• We cannot reimburse for "next day air" costs associated with some parcel delivery services because the cost of the shipping is frequently more than the cost of the product. 

• We will pay the return postage of the replacement product to the customer.

• Under certain circumstances, we may, at our option, offer to refund the customer's money and not require an exchange.

Mail your return with the authorization number marked clearly on the front of the package to:

LicensePlatesOnline.com
1411 Lake Erie Drive
Lake Worth, FL  33461

We feel we are among the fairest merchants in the world and work hard for customers who are willing to work with us.  If you have any questions, email us.  We are happy to explain our policies regarding specific circumstances.

ALL CLAIMS FOR NON-RECEIVED MERCHANDISE MUST BE RECEIVED WITHIN 90 DAYS OF ORDER

SORRY, NO RETURNS ACCEPTED WITHOUT PRIOR AUTHORIZATION

PERSONALIZED and CUSTOM MERCHANDISE IS NOT RETURNABLE NOR REFUNDABLE UNLESS DUE TO MANUFACTURER DEFECT

Please email us if we can help you in any way.

Back to top